Privacy Policy

This Privacy Policy explains how EnergyWise collects, uses, stores, discloses and protects personal data when you visit energywise.tech, contact us, book a demo, interact with our advertising or marketing communications, or use EnergyWise products and services.

EnergyWise provides power monitoring, dashboard, diesel and power-cut tracking, billing reconciliation and related energy intelligence services for commercial and industrial facilities. For the purposes of applicable privacy law, EnergyWise generally acts as the entity that determines why and how personal data is processed in connection with our website, sales, support and service operations.

Contact and identity details, such as your name, work email address, phone number, company name, role, city, and any information you provide in a contact, callback or demo request.

Scheduling and communication data, including preferred demo times, calendar invite details, email correspondence, support requests and records of your interactions with our team.

Business and facility information that you choose to share, such as connection type, approximate load, electricity bill details, diesel generator usage, tariffs, operational requirements and other information needed to assess or deliver EnergyWise services.

Website and device data, such as IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location, timestamps, form events, cookie identifiers and similar technical information.

Product and service data, where applicable, including metering telemetry, load profiles, voltage, current, power factor, outage events, dashboard usage, account activity and related operational data connected to an EnergyWise deployment.

We collect personal data directly from you when you submit a form, schedule a demo, request a callback, email us, call us, use our dashboard or otherwise communicate with EnergyWise.

We may collect technical and usage data automatically through cookies, server logs, analytics tools, advertising pixels or similar technologies when you use our website.

We may receive relevant business contact or service information from your employer, facility owner, authorised representatives, implementation partners, vendors or publicly available business sources, where lawful and appropriate.

We process personal data to respond to enquiries, schedule and conduct demos, provide quotations, create and manage customer relationships, deliver EnergyWise products and services, operate dashboards, provide support, send service communications and maintain security.

We also use data to understand website performance, improve our products, personalise business communications, run advertising and remarketing campaigns, measure campaign effectiveness, comply with legal obligations, enforce our terms and protect EnergyWise, our customers and users.

Depending on the context, we process personal data based on your consent, performance of a contract or pre-contractual steps, compliance with law, and legitimate or permitted business purposes recognised under applicable law.

Our website may use cookies and similar technologies to keep the site functional, understand traffic and visitor behaviour, measure marketing performance, improve landing pages and support advertising through platforms such as Google Ads or other business marketing tools.

You can control cookies through your browser settings. Some website features may not work properly if you block certain cookies. Where required, we will seek consent before placing non-essential cookies.

We do not sell personal data. We may share personal data with service providers and processors who help us operate the website, host infrastructure, send emails, manage calendars, process demo requests, provide analytics, run advertising, maintain security, support customers or deliver EnergyWise services.

We may share data with your organisation or authorised administrators where the service is provided to a business customer, and with professional advisers, auditors, insurers, regulators, law enforcement or courts where necessary for legal, compliance, security or dispute-resolution purposes.

We require service providers to process personal data only for authorised purposes and to apply appropriate confidentiality and security measures.

EnergyWise and its service providers may process or store personal data in India or other countries where our infrastructure, vendors or business systems operate. Where personal data is transferred internationally, we take steps intended to ensure that it remains protected in accordance with applicable law and this Privacy Policy.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, maintain security and improve our products.

Demo and enquiry records are generally retained for business follow-up unless you ask us to delete them and we have no legal or operational reason to retain them. Product and telemetry-related records are retained according to customer agreements, operational needs and applicable law.

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. These safeguards may include access controls, secure transmission, logging, vendor controls, backups and internal data handling restrictions.

No system is completely secure. If you believe your interaction with EnergyWise is no longer secure, please contact us immediately using the details below.

Subject to applicable law, you may request access to information about your personal data, correction of inaccurate or incomplete personal data, deletion or erasure of personal data, withdrawal of consent where processing is based on consent, grievance redressal, and nomination of another person to exercise your rights in the event of death or incapacity where such right is available.

To exercise rights, contact us at customer@energywise.tech. We may need to verify your identity and authority before acting on a request. Withdrawal of consent will not affect processing already carried out before withdrawal, and some data may need to be retained where required by law, contract, security or legitimate business recordkeeping.

EnergyWise is intended for business and industrial use and is not directed to children. We do not knowingly collect personal data from children through our website or services. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

Our website or communications may link to third-party websites, platforms, calendars, maps, payment tools, social networks or other services. Their privacy practices are governed by their own policies, and we are not responsible for third-party websites or services that we do not control.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be posted on this page with a revised effective date. Material changes may also be notified through reasonable additional means.